Refund policy

If you are not 100% satisfied with your purchase, in most cases you can return the product for a refund or exchange it for another one.

Our policy lasts 30 days from the date your order is delivered. If 30 days have gone by, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, with all original tags still attached. It must also be in the original packaging (if applicable). Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

To start a return, please contact us at orders@vauhti.ca to request a RA (Return Authorization) number. Please make sure to specify your original order number. Packages sent back without an RA number may be delayed or refused.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit applied to your credit card or original method of payment, within 5 to 7 business days.

Shipping cost is non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund, even if your order initially qualified for free shipping, unless you are returning or exchanging item(s) that are defective or were shipped by mistake.

Exceptions / non-returnable items

Only regular priced items may be refunded. Sale items are final and cannot be refunded, unless the item is defective.

We also do not accept returns for hazardous materials, flammable liquids, or gases. This includes our liquid waxes and cleaners, which cannot be shipped back safely or legally through regular mail. If there is a problem with one of these products, please email us at orders@vauhti.ca with your order number and a photo, and we will make it right without you sending anything back. Please get in touch with us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Shipping

To return your product, mail it to the address below with your name, return address, and RA number shown on the outside of the package:

Attention: Returns (RA#)
Vauhti Canada
Unit 109, 1533 Broadway Street,
Port Coquitlam, BC, V3C 6P3, Canada

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $50 in value, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Warranty Policy

Vauhti products are warranted to be free from defects in materials or workmanship for one year from the date of purchase, with proof of purchase. The warranty does not cover normal wear, damage from misuse or improper storage, or use outside the product's intended purpose.

Damages and issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the situation and make it right for you.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Questions? Please email us at orders@vauhti.ca. We are happy to help!