Shipping policy

Turnaround

All orders are shipped from our warehouse in Port Coquitlam (Vancouver area, British Columbia, Canada) within 1 to 2 business days of placing the order. Our warehouse is open Monday to Friday, 10 am to 6 pm. Please note this is processing time, not delivery time; transit time is added on top.

Orders may take longer to process and ship during peak periods such as Black Friday or Boxing Week. That said, we always do our best to deliver orders before the holidays. If you're ordering an item for a special occasion and need delivery by a specific date, please contact us in advance to discuss expedited shipping options.

Please note that liquid products, such as liquid waxes and cleaners, can only be shipped by ground, so express or overnight shipping for liquids is not available. 

Carriers

We ship within Canada only. We use UPS, Canada Post, Canpar, FedEx, and Purolator to ship orders.

Order Tracking

We will update your order with the tracking information as soon as it's shipped.

Shipping Rates

We currently charge a $10 flat shipping rate for all orders (except for Gift Certificates, which ship for free). Unfortunately, because of the constantly rising cost of shipping, we are unable to offer a free shipping option at this time.

Please make sure your shipping address is correct and complete at checkout. If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your cost.

Back Orders and Cancelled Orders

Normally all the products you see in our store are in stock and ready to ship immediately. If an item goes on backorder for any reason, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. If the delay is significant, we will contact you first so you can decide how you'd like to proceed. If we are not able to fulfill your order for any reason, you will be refunded using your original method of payment.

Damaged Items

If an order arrives with obvious shipping damage, please refuse the delivery if you are there to do so. If the package was left for you, or you accepted delivery and then found shipping damage, please email us as soon as possible, and within 7 days, at orders@vauhti.ca. Make sure to attach a few pictures of the damaged item and the packaging.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Force majeure

Vauhti Canada shall not be liable for delays and damages resulting from an obstacle beyond its control, which it could not reasonably have foreseen or the consequences of which it could not avoid. Force majeure includes, for example, industrial action, illness of staff, severe weather, import restrictions, and disruptions in transport. If the force majeure persists for more than one month, both Vauhti Canada and the customer have the right to cancel the orders without penalty or delay.